Double the Donation’s Privacy Policy

Last Updated: September 19, 2023

Impact Ventures, LLC (d/b/a Double the Donation) and its affiliates and subsidiaries, (collectively, “we”, “us” or “our”) are committed to protecting your (“you” or “your”) privacy and empowering you with this privacy policy (this “Privacy Policy”). This Privacy Policy explains how we collect, use, disclose, and apply the information collected when you use or access our online websites (https://doublethedonation.com/ and https://360matchpro.com/), products, services, or applications (collectively, the “Services”). Our terms of service (the “Terms of Service”) are expressly incorporated herein by reference and are an integral part hereof. The Terms of Service can be found here:  https://doublethedonation.com/master-terms-and-conditions/.

This Privacy Policy sets forth our policy with respect to information that we collect from you, on or through the Services, that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you (“Personal Information” or “Personal Data”). We take the privacy of your Personal Information seriously. Because of that, we have created and abide by this Privacy Policy. By using the Services, or interacting with us, you are agreeing to this Privacy Policy. If you do not agree with the terms, do not access or use the Services.

Please read the following carefully to understand how we collect, use, and maintain your Personal Information. In addition, it describes your choices for use, access, and correction of your Personal Information.

  1. Changes to this Notice. We may change this Privacy Policy from time to time. In the event we make changes, we will notify you by revising the “Last Updated” date at the top of this Privacy Policy. If there are significant changes to this Privacy Policy, we will attempt to notify you directly by email or provide information via our home page prior to changes becoming effective. We encourage you to review our Privacy Policy whenever you use the Services to stay informed of ways you can protect your privacy.
  2. Information We Collect and Receive. We collect information about you from various sources and methods, including through the use of the following:
    1. Information Provided to Us.We collect information that can identify you that you provide directly to us, information that we can link with other information to identify you, and information provided to us by third party services, our affiliates, and our business and channel partners. Information provided to us includes:
      1. Account and Profile Information. When you create an account, we collect basic information about you such as name, email address, phone number, billing information, physical address, company name, job title, and information you input in open text fields.
      2. Donation Information. If you are a donor, we collect information about your donation, including the project you are donating to, the amount of your donation, your employer (if your employer has a donation matching program), your name, and your email address.
      3. Customer Support. When you contact us with an issue, you may provide us with a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving an issue submitted to our customer support.
    2. Information We Automatically Collect.We receive and store certain types of information automatically, such as whenever you interact with the Services. Information collected automatically includes:
      1. Log Information. We retain information about you when you access and use the Services. This information can include the following: IP address, timestamps, browser information, Internet Service Provider “ISP”, web pages visited, URL of the web page you visited before navigating to our website, and device identifiers.
      2. Usage Information. We monitor user activity in connection with the Services and may collect information about the applications and features you use, websites you visit, as well as types and amount of the Services you use.
      3. Crash and Error Information. If the Services crash or return an error, we may collect data to determine the cause of the error using first or third party services. The crash or error information collected may include the following: Device Internet Protocol (“IP”) address, device name, operating system version, application configurations(s), the time and date, and other statistics.
    3. Information We Obtain from Others.We may obtain information about you from third parties who help us provide our Services to you. We may also obtain some information from our marketing partners in order to inform you about products, new surveys, or Services that we think you might be interested in. Finally, we may obtain information that does not identify you directly, but which is later used in a way that may later directly identify you. We may combine that general information with your information to provide related services to you.
  3. Cookies and Other Technologies. Like many other websites, our Site may use “cookies” or “other technologies” (such as “pixel tags”, “web beacons”, “clear GIFs”, links in emails, JavaScript, device IDs assigned by Google or Apple, or similar technologies) to collect information and support certain features of our Site. Cookies and other technologies allow us and third parties to obtain information about your visits to our Site, including analyzing your visiting patterns. Although you are not required to accept cookies when you visit our Site, you may be unable to use all of the functionality of our Site if your browser restricts our cookies. We use this information to process your requests and to deliver online and mobile advertisements, messages and content for us and others that are specific to your interests. The information we collect from your web browser and from cookies and other technologies does not identify you personally but in some cases, we may link it to personally identifiable information.
    1. Cookies. Below, we explain the different types of cookies that may be used on the Services.
      1. Necessary Cookies. Necessary cookies are essential to enable your use of the Services, such as assisting with your account login, so we can show you the appropriate experience and features such as your account information, transaction history, and to edit your account settings. They may also provide authentication and site security.
      2. Preference Cookies. Performance cookies are used to remember your settings and preferences, and to improve your experience on our Services.
      3. Session Cookies. Session cookies are stored only temporarily during a browsing session and are deleted from your device when you close the browser. We use session cookies to support the functionality of the website and to understand your use of the website-that is, which pages you visit, which links you use and how long you stay on each page.
      4. Analytics Cookies. Analytics cookies help collect information about your use of the website and enable us to improve the way it works. These cookies give us aggregated information that we use to monitor site performance, count page visits, spot technical errors, see how users reach the website, and measure the effectiveness of marketing (including emails).
      5. Marketing Cookies. Marketing cookies are used to show users display advertisements across websites such as those on Facebook, LinkedIn, Twitter, or the general web. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. We do not display ads for any services besides our own.
      6. Unclassified Cookies. Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
    2. Other Technologies. In addition to Cookies, we may use other similar technologies, like pixel tags (also known as web beacons and clear GIFs), to, among other things, track the actions of Users of the Services (about usage including email recipients), measure the success of our marketing campaigns, and compile statistics of the Services and response rates.
  4. How We Use Your Information.
    1. We may use the information collected for the limited purpose of providing the Services and related functionality and services, as described in this Privacy Policy and as permitted by applicable laws. These limited purposes include circumstances where it is necessary to provide or fulfill Services requested by or for you or where you have given us your express consent. We may use the information we obtain about you to:
      1. enable our business partners to communicate with you regarding your donations with that business partner;
      2. provide the information, products, and services you request;
      3. provide you, if you are a client, with effective customer service;
      4. provide you with a personalized experience when you use our website;
      5. contact you, if you are one of our business partners or channel partners, with special offers, newsletters, and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us) regarding our Services;
        invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us);
      6. improve our products and services and develop new products and services;
      7. improve our marketing and promotional efforts;
      8. improve the content, functionality, and usability of the website;
      9. help you, if you are our employee, perform your job functions and to manage our workforce;
      10. enforce our Terms of Service;
      11. promote security; to protect against and prevent fraud, claims and other liabilities; and to manage corporate risk exposure;
      12. meet our internal and external audit obligations;
      13. comply with legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties; and
      14. use for any other purpose for which we provide notice at the time of collection.
    2. We may aggregate and/or de-identify information collected through the Services and from other sources so that such information can no longer be linked to you or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including without limitation for research and marketing purposes, and we may also share such data with any third parties, including advertisers, promotional partners, business and channel partners, and/or others.
  5. How We Share and Disclose Information.
    1. We do not sell or otherwise disclose Personal Information we collect about you, except as described herein or otherwise disclosed to you at the time the data is collected. We share information to perform activities that you request. We may share the Personal Information we collect with our affiliates, business partners, and the employers listed by individual donors, or to cooperate with an authorized law enforcement or regulatory investigation. We may share Personal Information with our third party service providers, including, but not limited to, our third party customer support personnel, who provide support for the delivery of our Services. For the avoidance of doubt, if you are an individual donor, you are providing us, and our third party service providers, the right to share your Personal Information that we collect with such applicable business partner to whom you donated via your use of our Services. In addition, we may share Personal Information with other third parties with the consent of the individual to whom the information pertains.
    2. We may also disclose information about you when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose information about you to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our website; to enforce or apply our Terms of Service or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others. We will attempt to notify users about legal demands for their Personal Data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority.
    3. We also reserve the right to transfer information about you to a successor organization if we transfer the ownership or operation of one of our websites to another organization or if we merge with another organization. If such a transfer occurs, we will use reasonable efforts to direct the transferee to use Personal Information you have provided to us in a manner consistent with this policy. Following such a sale or transfer, you may contact the entity to which we transferred your Personal Information with any inquiries concerning the processing of that information.
  6. Your Choices.
    1. We offer you the choice in receiving communications from us, generally by offering an “opt in” or an “opt out” option, depending on applicable law, when you provide contact information through one of our websites. Additionally, we include an “unsubscribe” link in our electronic newsletters or promotional emails. These options allow you to inform us on how you want to receive communications.
    2. You may opt out of behaviorally targeted ads anytime by clearing your cache of your browser’s cookies. Additionally, you may opt-out of interest-based advertising from some third party partners by visiting http://preferences-mgr.truste.com/, http://www.youronlinechoices.eu, or the third party provider’s websites. Please note that opting-out will only prevent targeted ads so you may continue to see generic (non-targeted ads) after you opt-out.
    3. We may also obtain information from third parties and combine with information we collect through the Services. We may have access to certain information from a third party social media service if you create or log into your online account through the services or otherwise provide us with access to information from the service. Any access that we may have to such information from a third party social media service is in accordance with the privacy policy and authorization procedures determined by the social media service. We protect data obtained from third parties according to the practices described in this Privacy Policy, plus any additional restrictions imposed by the other sources of the data.
    4. Some browsers offer a “do not track” (“DNT”) option. Since no common industry or legal standard for DNT has been adopted by industry groups, technology companies or regulators, we do not respond to DNT signals. We will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
  7. Data Processing and Data Transfers. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries and territories, which may have different privacy laws from your country of residence. Personal Information collected within the European Economic Area may, for example, be transferred to and processed by third parties located in a country outside of the European Economic Area. In such instances, we shall ensure that the transfer of your Personal Information is carried out in accordance with applicable privacy laws and, in particular, that appropriate contractual, technical, and organizational measures are in place.
  8. Security. We take security seriously and has implemented administrative, physical, and technological measures to protect your information from unauthorized access, loss, misuse, disclosure, alteration and destruction. If you wish to report a security concern or if you have a question around security, please submit your inquiry to us in accordance with the “Contact Us” section below.
  9. European Residents. If you are a resident of the European Economic Area, you have certain rights regarding the Personal Information we maintain about you. We offer you certain choices about what Personal Data we collect from you, how we use that information, and how we communicate with you. If at any time you wish to exercise your rights, please reach out to us in accordance with the “Contact Us” section below:
    1. Information and Access. You can request to see which Personal Information we process from you. We can inform you on how and why we process this data unless restricted by law, or if we are unable to verify your identify.
    2. Submitting information. You may refrain from submitting information directly to us, although doing so may impact our ability to provide the services, and information you request and/or affect your ability to use the Services.
    3. Rectification. You may request to update or correct the Personal Information we maintain for you.
    4. Right to be forgotten/request deletion. You may request deletion of your Personal Information. We may ask you for additional information to verify your identity and will process your request subject to and in accordance with the law.
    5. Restriction. You may request the limitation on the processing of your Personal Information.
    6. Restricting cookies. You may elect not to have a unique cookie identification number assigned to your computer to avoid aggregation and analysis of data collected on our websites. Generally, if you do not wish to receive cookies, you may set your browser to deny cookies or to alert you when a cookie is placed on your computer.
    7. Objection. You may remove your consent for the processing of your Personal Information.
    8. Transferability. You may request to transfer your Personal Information.
  10. Additional Information for Residents of Certain US States.
    1. Additional information for California Residents (Effective January 1, 2023).
      1. If you are a resident of the State of California, you may have certain rights afforded to you under the California Consumer Privacy Act or the “CCPA”, as amended by the California Privacy Rights Act.
      2. We collect Personal Data for the business and commercial purposes described in the section above titled “How We Use Your Information”, and we share Personal Data with the categories of third parties described in the section above titled “How We Share and Disclose Information”. We do not ‘sell’ (as such term is defined in the CCPA) the Personal Data we collect (and will not sell it without providing you a right to opt-out). Please note that we do use third party Cookies for our advertising purposes as further described in the section above titled “Information We Automatically Collect”.
      3. California law, if applicable to us, provides some California residents with the rights listed below:
        1. You may have the right to request that we disclose to you the Personal Data we collect, use, or disclose, and information about our data practices.
        2. You may have the right to request that we delete your Personal Data that we have collected from you.
        3. You may have the right to request that we correct inaccurate Personal Data.
        4. You may have the right to exercise control over our collection and processing of certain sensitive Personal Data.
        5. You have the right not to receive retaliatory or discriminatory treatment for exercising these rights.
      4. To request access to or deletion of your Personal Information, or to exercise any other privacy rights under California law, please contact us at support@doublethedonation.com, or by submitting a ticket at https://support.doublethedonation.com/knowledge/kb-tickets/new , or via any other method which may be specified in the “Contact Us” section below. In order to verify your request to know or delete certain Personal Data, we may require you to provide us with certain information to be used solely for the purpose of verifying your identity.
      5. Under the CCPA, you may exercise these rights yourself or you may designate an authorized agent to make these requests on your behalf. We may request that your authorized agent have written permission from you to make requests on your behalf and may need to verify your authorized agent’s identity.
    2. Additional information for Colorado Residents (Effective July 1, 2023).
      1. The Colorado Privacy Act, if applicable to us, provides some Colorado residents with the rights listed below:
        1. You may have the right to know and see what Personal Data we have collected about you in a portable format.
        2. You may have the right to request that we correct inaccurate Personal Data.
        3. You may have the right to request that we delete the Personal Data we have collected about you.
        4. You may have the right to opt out of targeted advertising (as defined under Colorado law).
      2. To request access to or deletion of your Personal Data, or to exercise any other privacy rights under Colorado law, please contact us at support@doublethedonation.com, or by submitting a ticket at https://support.doublethedonation.com/knowledge/kb-tickets/new, or via any other method which may be specified in the “Contact Us” section below.
      3. Please note that to respond to some rights we may need to verify your request either by asking you to log in and authenticate your account or otherwise verify your identity by providing information about yourself or your account. Authorized agents can make a request on your behalf if you have given them legal power of attorney or we are provided proof of signed permission, verification of your identity, and, in some cases, confirmation.
    3. Additional information for Connecticut Residents (Effective July 1, 2023).
      1. The Connecticut Data Privacy Act, if applicable to us, provides some Connecticut residents with the rights listed below:
        1. You may have the right to know and see what Personal Data we have collected about you in a portable format.
        2. You may have the right to request that we correct inaccurate Personal Data.
        3. You may have the right to request that we delete the Personal Data we have collected about you.
        4. You may have the right to opt out of targeted advertising (as defined under Connecticut law).
      2. To request access to or deletion of your Personal Data, or to exercise any other privacy rights under Connecticut law, please contact us at support@doublethedonation.com, or by submitting a ticket at https://support.doublethedonation.com/knowledge/kb-tickets/new, or via any other method which may be specified in the “Contact Us” section below.
    4. Addition Information for Nevada Residents (Effective October 1, 2019).
      1. If you are a Nevada resident, under Privacy and Security of Personal Information Chapter of the Nevada Revised Statutes Section 603A (“603A”), we are required to provide you with the following:
        1. We may collect certain covered information (as defined under Nevada Law) when you use or visit our Services, including, but not limited to first and last name, home or other physical address, electronic email address, and telephone number.
        2. We may share your covered information to third parties as described in the section above titled “How We Share and Disclose Information”.
        3. Third parties may collect covered information about your online activities over time and across different internet websites or online websites when you use our Services.
      2. Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration (as such terms are defined under Nevada law) to a person for that person to license or sell such information to additional persons. We do not engage in such activity; however, if you are a Nevada resident who has provided “personally identifiable information” to us via our Services, you may submit a request to opt out of any potential future sales under Nevada law by contacting us at support@doublethedonation.com, or by submitting a ticket at https://support.doublethedonation.com/knowledge/kb-tickets/new, or via any other method which may be specified in the “Contact Us” section below. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
    5. Additional information for Utah Residents (Effective December 1, 2023).
      1. If you are a Utah resident, pursuant to the Utah Consumer Privacy Act, we must share with you that:
        1. We collect Personal Data for the business and commercial purposes described in the section above titled “How We Use Your Information”;
        2. We may share your Personal Data to third parties as described in the section above titled “How We Share and Disclose Information”; and
        3. We collect the categories of Personal Data described in the section above titled “Information We Collect and Receive”.
      2. Utah law, if applicable to us, provides some Utah residents with the rights listed below:
        1. You may have the right to know and see what Personal Data we have collected about you in a portable format.
        2. You may have the right to request that we delete the Personal Data we have collected about you.
        3. You may have the right to opt out of targeted advertising (as defined under Utah law).
      3. To request access to or deletion of your Personal Information, or to exercise any other privacy rights under Utah law, please contact us at support@doublethedonation.com, or by submitting a ticket at https://support.doublethedonation.com/knowledge/kb-tickets/new, or via any other method which may be specified in “the Contact Us” section below.
    6. Additional information for Virginia Residents (Effective January 1, 2023).
      1. If you are a Virginia resident, pursuant to the Virginia Consumer Privacy Act, we must share with you that:
        1. We collect Personal Data for the business and commercial purposes described in the section above titled “How We Use Your Information”;
        2. We may share your Personal Data to third parties as described in the section above titled “How We Share and Disclose Information”; and
        3. We collect the categories of Personal Data described in the section above titled “Information We Collect and Receive”.
      2. Virginia law, if applicable to us, provides some Virginia residents with the rights listed below:
        1. You may have the right to know and see what Personal Data we have collected about you.
        2. You may have the right to request that we correct inaccurate Personal Data.
        3. You may have the right to request that we delete the Personal Data we have collected about you.
        4. You may have the right to opt out of targeted advertising (as defined under Virginia law).
      3. To request access to or deletion of your Personal Information, or to exercise any other privacy rights under Virginia law, please contact us at support@doublethedonation.com, or by submitting a ticket at https://support.doublethedonation.com/knowledge/kb-tickets/new, or via any other method which may be specified in the “Contact Us” section below.
  11. Personal Information Retention. We will retain information required to comply with privacy requests, manage active accounts, as required by law, in order to resolve disputes, or enforce our agreements. We may also retain copies of your information for disaster recovery purposes.
  12. Links to Third Party Websites. The Services may contain links to other websites not operated or controlled by us, including social media services (“Third Party Websites”). The information that you share with Third Party Websites will be governed by the specific privacy policies and terms of service of the Third Party Websites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these websites. Please contact the Third Party Websites directly for information on their privacy practices and policies.
  13. Childrens’ Privacy. We are committed to protecting children’s privacy and to follow the laws, regulations and guidelines in regard to children’s privacy. We do not knowingly accept or solicit Personal Information from a user known to be under the age of thirteen (13). If you have concerns regarding children’s privacy, please contact us in accordance with the “Contact Us” section below.
  14. Contact Us. If you have any questions or concerns about our Privacy Policy, please contact us via email at support@doublethedonation.com or by submitting a ticket at https://support.doublethedonation.com/knowledge/kb-tickets/new.