Making a decision as to which cleaning company you should engage in Nairobi Kenya is very important as settling for the best option will lead to cost savings in the long run and most importantly your peace of mind. Not all cleaning companies are the same in terms of their costing, Company structure, Responsiveness to your specific need. From experience, I have endured the worst possible situations due to some bad decisions made. In this article, I will take you through some of the considerations I made which lead me to settle for the right cleaning company.
What considerations should one make before buying from a cleaning company in Nairobi, Kenya?
Reliability- The main aim of contracting a cleaning company is to create more time for you to focus on what matters to you the most. However, this might not be practical if you have trust issues, trying to figure out what are their cleaning standards are can be a pain. A cleaning company should have some standards and principles that they should be adhering to which will come as a relief to learn as that would mean that you should have no big worries about the quality of their services.
The use of Eco-friendly Cleaning products and procedures
Green cleaning refers to using cleaning methods and products with environmentally friendly ingredients and procedures which are designed to preserve human health and environmental quality. It is advisable to ask the company about their cleaning practices. If they use products with harsh ingredients, they will not only damage your property but also put your health at risk in the long run. Do prior research on eco-friendly cleaning products in the market and find out if the company uses any of them. If not, just look for another company.
In addition to your health, observe if the company has quality protective cleaning gear for their staff. These are the people who use these cleaning products daily, hence should have protective gear.
Selecting a reputable company is very important as this means that the quality of their services is high and consistent and most of the time they will have a reputation to protect which in a way is a guarantee that you will have the best possible experience engaging with them. So, how do you determine a company’s reputation?
1. By checking their reviews on Google or social media, as much as most of the reviews are doctored but from time to time you will pick up some negative reviews from disgruntled customers. Check how well they respond do their grievances this is an indicator of their care policies.
2. By requesting to speak to their existing customers. Before selecting a cleaning company request for contact details of some of their customers and have a chat with them. These are people with first-hand experience dealing with the company. Most often their customers provide valuable insights to enable you to make an informed decision.
Cleaning companies are heavily reliant on their staff to provide you with cleaning services. Having a company with a high staff turnover rate is an indicator of poor management. These inefficiencies will trickle down to the customer level since the cleaning staff is the main point of contact between the company and its customers. When a staff is not being well taken care of then their morale will tend to be low leading to poor service delivery.
Staff Recruitment policy- Not all cleaning companies in Nairobi do a background check on all their cleaning staff. This can pause as a danger to you as not all people can be trusted, request your prospect cleaning company for their staff recruitment policy to ascertain that they have conducted a thorough background check to ascertain the cleaning staff’s temperament, work experience, and character.
Ever heard of the Swahili saying “paka akitoka panya hutawala”? This sometimes can be true in the cleaning sector. When a cleaner is not held accountable for their actions they may sometimes stray from the norm A company’s quality is only as strong as its supervision. Find out how they propose to supervise their project before engaging with a cleaning company.
How flexible is the cleaning company to accommodate your specific needs?
Find out whether their reporting time, leaving time appointment date works for you if not are they willing and able to accommodate your needs, do they have enough resources to properly deliver on your expectations? These are some of the most important factors to consider before selecting a cleaning company in Nairobi, Kenya.
How well invested a cleaning company is invested in terms of cleaning Equipment, Machinery, and Supplies?
This is the main thing that differentiates a professional cleaning company forms the rest. Have you ever been in a situation where a cleaning company shows up to your home or office with dirty smelly mops? Or dirty towels, how does that make you feel? Or maybe show up unprepared and have to use your products. This paints a very bad picture. Hence the reason as to why you should never commit to any company without finding out whether or not they are properly invested in delivering the services they are committing to.